Apple Purchases – Solitaire Pets Adventure

If you have made a purchase on an Apple device (iPhone, iPad, iPod) and feel you are seeing a purchase you don’t recognize on your bill, it is important to note that Apple may:

Send your receipt out at a different time than when the purchase was originally made, which can be days from the original purchase date.
Group multiple purchases together on the same receipt, making a purchase look bigger than it actually is.

Below is a quote directly from the Apple Support site:

"When you buy items or pay for subscriptions, your payment method is charged at the time of purchase or within a few days. If you don’t recognize a charge, look at your purchase history and see if multiple items were grouped onto one charge. Or look at the receipt that was emailed to you and see if multiple purchases were included."

For more information on how Apple bundles receipts and processes payments, please see: https://support.apple.com/en-us/HT201359

If you are still unsure about the purchase seen on your account after reviewing your purchase history, please also review information on Apple Support regarding:

Please be aware that excessive refund requests may result in permanent suspension from the game.

Additionally, if after confirming your purchase is not receipt bundling and you feel you were charged but did not receive your game items, please contact our Customer Support department through the in-game support feature.

At Solitaire Pets Adventure Support we are unable authorize financial refunds or changes, but are able to manually add your purchased items into your account if a receipt is provided to us for verification.

For expedited service, please be sure to include your player ID, along with how much you were charged (in USD), and what items you expected to receive.

Once you have received a confirmation email that your support request has been received, please send us a screenshot of your receipt by attaching it to your response back to that email.

If you do not include any of the above information, please note that our support agents will request this information before they can proceed with a full investigation of the issue for you.